If you need to report an issue, open a support case and we’ll be happy to help.
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How to open a support case
Log in to the IBM TradeLens support page with your registered IBMid, by clicking the identity icon in the top right corner. Scroll down and click log in.
Click Open a case in the upper-right corner of the page.
Alternatively, you can open a case via the Watson chatbot. Chat to Watson by clicking on the Chat with Support button in the bottom right corner and type open a case into the chat. Press return.
You’ll see a form to fill in. Fields marked with a red asterisk are required, while those without are optional.
Add a descriptive title for the issue. Under Product write TradeLens. Select how severe your issue is according to the descriptions. Provide a detailed description, specifying the:
- Product version number (if available)
- Problem
- Steps you’ve already taken to try to fix the problem
- Help you need
- Expected outcome
Choose your preferred language from the dropdown list, and whether you’d be willing to communicate in English. Click Submit case.
